Automotive Collections Specialist

Clearwater, FL
Full Time
Mid Level

Anticipated start date June 15, 2025!

Job Summary:

The Buy Here Pay Here Collector is responsible for the collection and maintenance of the company’s and related finance company’s account receivable vehicle loans. This position is responsible for the ensuring that all legal and company policies are followed in the maintenance and collections of the company accounts. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Rate of Pay: $21.00 to $23.00 hourly

Benefits: 

  • Health Insurance
  • Access to supplemental coverages
  • Paid Time Off
  • Paid Holiday (salary and hourly only)
Essential Duties/Responsibilities:
  • Processing payments
  • Processing partial payments
  • Reminder calls
  • Payment calls
  • Verification and follow up on loan applications
  • Monitor, create and respond to emails from other company departments
  • Follow up on promise to pay and arrangements
  • Follow up on delinquent accounts (skip tracing and processing repossessions as needed)
  • Processing insurance and GAP claims
  • Monitor, create and respond to departmental emails
  • Assist debtors in person and via phone, email and mail
  • Assist, negotiate and process payment arrangements to resolve delinquencies
  • Process and negotiate payment arrangements for service repairs
  • Process incoming mail, returned mail and insurance notices
  • Process bankruptcy notices
  • Record information regarding the status of the customer, their account and payments
  • File documents physically and electronically
  • Provide information to other departments and managers as requested
  • Inventory repossessed vehicles
  • Other duties to be assigned as needed to meet company needs and meet strategic objectives

Required Skills/Abilities: 
  • Ability to communicate information effectively verbally and in writing.
  • Ability to analyze and solve simple and complex problems.
  • Ability to apply logic and reasoning
  • Proficiency in office suite of products (word, outlook, excel)
  • Proficiency in navigating the internet.
  • Ability to utilize computer databases and customer management software.
  • Ability to apply concepts of basic algebra.
  • Ability to apply concepts of basic algebra.
  • Ability to interpret and process a variety of information, instructions and variable.
  • Driving history that meets the company requirements to be covered by general liability insurance.

Education, Certificates and Licenses and Experience:
  • Valid driver’s license.
  • High school diploma or equivalent preferred.
  • 2 years of related experience.
  • Buy Here Pay Here Experience preferred.
  • Subprime collections experience preferred.

Physical Requirements: 
  • Ability to sit for extended periods of time.
  • Ability to utilize office equipment.
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